NovelVox’s largest integration library proves to be the driving force allowing Cisco Finesse customers to upgrade to the all-new Webex CC without losing any customization or integration, ensuring a consistent and enhanced customer experience.

BETHESDA, MD., February 22, 2022 /PRNewswire-PRWeb/ — NovelVox is known for its extensive integration library that helps connect disparate systems to provide a 360-degree view for agents. Out-of-the-box integration with 75 third-party business apps gives contact center agents a unified agent desktop interface that offers all relevant customer information on a single screen. NovelVox integrations are designed to increase agent efficiency by preventing them from needlessly switching between screens to retrieve data from multiple applications.

Premier Contact Center Solution Provider and Proud Cisco Preferred Solution Partner, NovelVox is excited to introduce the same NextGen Contact Center Integration feature set to Webex CC. NovelVox integrations will now help Cisco Finesse customers make a seamless transition to Webex CC without losing any customizations or integrations they’ve built over the years. Along with a seamless transition, the powerful integration suite also enables faster adoption of Webex CC through integrated workflows, a unified agent desktop interface, and industry-specific optimization.

Key Features of NovelVox Integrations for Webex CC:

  • Seamless transition to Webex CC from Cisco Finesse.

  • The unified agent desktop interface offers out-of-the-box integration with over 75 applications, including CRM, ticketing, EMR/EHR, banking, and other widely used business applications, leveraging open API accessibility.

  • Industry-specific optimizations for banking and finance, healthcare, insurance, credit unions, retail, telecommunications, and more.

  • Integration with leading industry systems and applications to ensure seamless unification of customer information

  • Integration of business workflows to automate tasks and improve productivity

  • Drag and drop designer studio for easy customizations

CEO of NovelVox amit gandhi says, “We are committed to empowering agents with the right tools to enable the delivery of a personalized customer experience. We’ve always been in step with all of Cisco’s technological advances toward better CX, and that’s why we’re proud to be a Cisco Preferred Solution Partner. When Cisco announced the launch of its all-new cloud contact center, we made sure our solutions fit into this new environment. Today, we’re excited to introduce the NovelVox Integration Library to Webex CC. The integration will not only help Cisco Finesse customers with seamless transition from Webex CC, but also accelerate adoption of this new cloud environment through a smarter agent desktop interface, workflows, and customer-specific optimization. the industry, all leading to an optimal experience for the agent and the customer.

About NovelVox

NovelVox is a global software company that has been developing flexible, optimized contact center agent desktops and wallboards for Cisco, Avaya, Genesys and Amazon Connect for over 13 years. NovelVox has an extensive library of Cisco Finesse integrations with over 75 applications. The Novelvox Cisco Finesse Gadget Designer is the world’s only drag-and-drop Finesse Gadget Designer, allowing enterprises to create their perfect agent environments as needed. With over 200 global deployments in verticals including banking, telecom, healthcare, government, education, and retail, NovelVox has the experience to create custom solutions for any industry. . NovelVox is a complete solution and digitally-leading contact center solution provider for enhanced agent and customer experience.

Media Contact

MARTIN KATZNovelVox, (+1) 301 202 3672, [email protected]

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