Vyopta optimizes the performance and reliability of endpoints and peripherals to help better manage the delivery of exceptional user experiences
AUSTIN, TX, May 24, 2022 /PRNewswire/ — Vyopta, a leader in digital user experience management for collaboration, today announced deeper integration with Microsoft Teams Rooms, including call, endpoint and device monitoring to ensure high-quality user experience across various devices and platforms. Vyopta now offers enhanced collaboration intelligence, including in-depth analytics and reporting on Microsoft Teams rooms and the status of Microsoft Teams-connected devices, regardless of brand and model.
Vyopta monitors, analyzes and reports telemetry and live information and stores related history of primary call capacity and devices in the room. This broad support includes endpoints and peripherals made by Bose, Crestron, Cisco, Dell, HP, Lenovo, Logitech, Jabra, Poly, Surface, YeaLink and many more.
“Quality of experience issues negatively affect the collaborative work of virtual teams, which prevents virtual teams from performing at their best, hinders optimal engagement within and between teams and can create anxiety among workers,” said Alfredo Ramirez, CEO of Vyopta. “We know that more than 60% of organizations use multiple meeting and collaboration platforms, many device types and various communication networks. So this new Microsoft Teams Rooms Vyopta support provides IT with intelligence enhanced collaboration to help identify and resolve issues faster to ensure the best user experience in Microsoft Teams Rooms and other endpoints/devices.”
According to Vyopta’s Technology Insights, 20% of all meetings have Quality of Experience (QOE) issues, and 90% of those issues go unreported to IT. As a result, many issues continue to occur, negatively affecting the digital experience and engagement of all participants. Vyopta detects and identifies issues so they can be resolved quickly, reducing poor quality experiences by up to 50%.
Vyopta provides a subscription cloud platform providing intelligent monitoring, alerts and analytics of Microsoft Teams and other types of connected devices, including Microsoft Teams Rooms, SIP devices, cloud video interoperability services ( CVI), call control platforms, Session Edge Controllers (SBCs) and more. Vyopta’s platform easily integrates with other Microsoft services such as Power BI to empower business intelligence and business intelligence and Dynamics 365 to automate IT service management workflows.
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About Vyopta Incorporated
Vyopta, a leader in digital user experience management for collaboration, has helped 40 million people collaborate better. Its Technology Insights and Space Insights applications have identified and resolved over 9 million issues. Vyopta helps organizations deliver the best CPU user experience and optimize their CPU and real estate investments. Hundreds of organizations worldwide spanning more than 20 industries use Vyopta to monitor 6 million endpoints and over 20 billion meeting minutes per year.